Refund policy

Return and Refund Policy

All products currently sold by MAWEICAO are eligible for return. Please contact us within 14 days after delivery to request a return. Items previously offered at a promotional price are eligible on the same terms.

Return condition

For a change-of-mind return, the item must be unused and in its original condition and packaging, with all included parts. Please provide your order number or proof of purchase. If an item is damaged, defective or incorrect, contact us even if you opened the package to inspect it.

How to request a return

Email evvxlyn52971@outlook.com or use our Contact page. Include your order number and the item you wish to return. We will provide the return address and instructions after reviewing your request. Please do not send a package to our contact address without receiving return instructions.

Return shipping and damaged items

For a change-of-mind return, you are responsible for the return shipping cost. Original shipping charges are not refundable unless required by applicable law. If you receive a damaged, defective or incorrect item, send us the order details and, if possible, photographs so we can arrange an appropriate remedy and explain the return process. We do not apply a restocking fee.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional processing time. If more than 15 business days have passed since approval, please contact us.

Exchanges and cancellations

For an exchange, contact us to arrange the return and availability of the replacement. To cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed once fulfillment has started or the parcel has shipped.

Your statutory rights

This policy does not limit your rights under applicable consumer law. Where a statutory cancellation or withdrawal right applies, including eligible EU orders, those rights continue to apply.

Returns are sent to China. If a return is due to a product quality issue, MAWEICAO covers the return shipping cost. Contact us for the approved return address and shipping instructions before sending your item.